Frequently Asked Questions

CMGO is a streaming service that offers great Chinese movies – from new releases and the latest blockbusters, to exclusive, never-seen-before titles, as well as original and director’s cut versions, the world of Chinese movies is ready for you to explore at your fingertips! Sign up to CMGO now and you can watch all your favourite movies anytime, anywhere on your preferred devices, all ad free and with localised sub-titles and user interface.

CMGO offers a curation of the best and greatest Chinese movies from Hong Kong, China, Taiwan and Southeast Asia. This includes straight from cinema releases and latest blockbusters, never-seen-before titles in your territory, original full-length version and Directors’ cut version of famous movies, award-winning movies and favourite timeless classics, as well as CMGO Originals and exclusive content that you can only watch on CMGO.

You can watch CMGO anywhere and at anytime. Simply visit www.cmgo.com to first create your CMGO account then activate your membership through your local operator/s to begin watching CMGO instantly through the CMGO app on your mobile device, via the web or on selected SmartTV’s. You can also download your favourite movies to watch while you are on the go and without an internet connection. Take CMGO with you anywhere.

To watch CMGO you will need to sign up with your local telco provider first, then, after creating an account on www.cmgo.com you will have access to all the latest Chinese movies. Please check with your telco or local operator for more details.

The monthly subscription fee for CMGO is RM14.99 (with SST). Depending on your provider, you may get a bundling plan or deal that is more attractive for you, so do check things out.

You can create an account and watch CMGO using a web browser on your computer, or iPad. CMGO supported web browsers are as follows: Chrome, Edge, Firefox, Safari If you are having difficulties with CMGO on any of the listed browsers, you may need to update your browser to the most recent version to support CMGO. If you are still having difficulties please contact CMGO using the Contact Us form.

CMGO is supported by both PC (Mac and Windows) and mobile devices (Phones and Tablets running Mac iOS or Android operating systems). For users running Windows PC’s, CMGO can only be accessed through your browser via www.cmgo.com. CMGO currently supports Google Chrome, MS Edge and Firefox web browsers and runs best on the latest version of Windows. For Mac users (MacOS) CMGO can only be accessed via www.cmgo.com on Google Chrome, MS Edge, Firefox and Safari browsers and runs best on the latest versions of MacOS. Apple iPhones and iPads, in addition to Android phones and tablets, are supported as a native App and is available to download on your device either through the Apple App Store or the Google Play Store. Whilst CMGO can also be accessed through your mobile devices’ browser, we recommend downloading the App for the best experience. Users that have Chromecast supported devices, such as Smart TVs, can use their Smart TVs to ‘cast’ CMGO movies from their phone as long as the user’s mobile device and Chromecast supported device are using the same network.

To watch movies on CMGO, we recommend having a stable internet connection with a download speed of 5Mbps (megabits per second) or higher to ensure the best possible viewing experience.

We don’t limit the number of devices that users can install CMGO on. However, users are limited by the number of concurrent movies that users can watch at the same time. Currently this is limited to three concurrent streams. You can create up to three profiles for members in your household, allowing each to have their own personalised CMGO experience. Each profile can be set to match specific maturity rating levels and each profile will have its own unique recommendations based on that profiles ratings or tastes.

Yes. If you have CMGO installed on more than one compatible device, you can switch between as many devices as you wish to continue watching CMGO content where you left off - as long as you continue to use the same user profile. Each user account allows for the creation of up to three User Profiles for members in your household, allowing each to have their own personalised CMGO experience. If you are using the same profile, you can switch between any number of devices to continue watching where you last left off. You can create up to three profiles for members in your household, allowing each to have their own personalised CMGO experience. Each profile can be set to match specific maturity rating levels and each profile will have its own unique recommendations based on that profiles ratings or tastes.

There are several ways to watch CMGO on your television which include; a. ‘Casting’ your stream from the CMGO Mobile app or from your PC/Mac web browser onto supported Smart TVs. The CMGO app must be on the same Wi-Fi network as your supported Smart TV. Once they are, the icon for 'casting' will be visible on the top right of the CMGO app or on the top right of your movie playback viewer. Selecting the icon will show a list of supported devices available on your network and choosing the device you wish to ‘cast’ your current stream to, will connect and begin playback on that chosen device. b. If your current CMGO service provider includes a supported STB (set-top box) Some service providers provide set-top boxes as part of their digital entertainment subscription services. If your service provider has such an offering available it is most likely CMGO is available. Search for the CMGO app using the set-top box’s search function. c. Viewing CMGO through CMGO-ready Smart TVs. CMGO is being developed for some popular Smart TVs. If your Smart TV is ‘CMGO ready’ the CMGO app will be available by searching under ‘apps’ or you may need to search on your Smart TV app store to find and install CMGO. Once installed, simply log in using your CMGO account information to begin watching directly through your Smart TV.

Signing up for CMGO is easy! Simply visit www.cmgo.com to create your CMGO account. and subscribe. Please contact your local operator/s for details on how to watch CMGO which you can do from your personal computer, or on internet connected devices via the CMGO app.

Your CMGO subscription would be tied to your provider’s billing cycle. If you cancel CMGO before the end of the billing period, you can use CMGO until the end of the billing period. To see when your account will close, check your billing details with your provider.

You would need to have a subscription to watch CMGO. Sign up via your local providers to enjoy CMGO today!

If you are having trouble logging in to your CMGO account: a. You are getting error messages when trying to sign-in to CMGO - You may have an error in your password or have forgotten your password. To change your password, select ‘Forgot Password’ on the Log in screen. - Make sure your email is correct and/or that the email is the same used during sign-up. - Try to sign in using a different device. b. If you are able to log into CMGO but are having issues with your subscription - Your account is typically managed by your CMGO service provider. Please check with your service provider to ensure your subscription is active. c. If your CMGO is showing an active subscription but you are unable to log into your CMGO account - Check the Apple App Store or Google Play store for an update - You may have to re-install CMGO on your mobile device by first deleting the App then re-installing CMGO. d. For any other issues relating to signing into CMGO not covered above, please contact us.

As your CMGO subscription is managed by your service provider and has access to your account details, it is best to contact them directly. However should you wish to leave a message through the CMGO Contact Us form our support team will redirect it accordingly.

Depending on local regulations and where you are based you may be able to remove the PIN from your profile. To remove the PIN requirement, you can only do so via the web on www.cmgo.com . Click on your profile icon at the top right corner of the website, then click ‘Go To Profiles’. On the Profiles section click the ‘Edit profile’ button and select the Profile you wish to remove the PIN requirement. On the Edit Profile page, you will be able to change the viewing restrictions based on the maturity rating or removing the viewing restrictions altogether by de-activating the ‘Viewing Restrictions’ toggle. Select ‘Save Changes’ to confirm your changes. As a final step you will have to enter your account password to lock the changes.

To change or reset your PIN you will need do so via the web on cmgo.com. Click on your profile icon at the top right corner of the website, then click ‘Go To Profiles’. On the Profiles section click the ‘Edit profile’ button and select the Profile you wish to remove the PIN requirement. On the Edit Profile select ‘Update Profile PIN’ and on the subsequent window enter a new profile PIN, then confirm the new PIN and confirm to change PIN. Select ‘Save Changes’ to confirm your changes. As a final step you will have to enter your account password to lock the changes.

CMGO access codes are available to purchase through eBilling providers in Malaysia only. To see a list of eBilling providers please visit our partner at cmgo.ebayar.my

To redeem your access code, click on the Redeem Code link in the footer or go to cmgo.com/redeemcode and log in with your credentials or sign up for an account.

You can gift an access code you have received as long as you have not redeemed it previously.

Once an access code is redeemed that access code can no longer be used.

You can only redeem (or add) two access codes to a user account at any one time. You will have to wait until one of the access codes expire before you are able to add a third.

You might have input an access code that does not match the expected format e.g. less or more than 16 characters. Please make sure to input the access code exactly and that there is no space after the final character.

Please contact your provider (issuer of access code).

Android TV app is currently not available for download in the Google Play Store. To display CMGO on your Smart TV you will need to 'Cast' it from your mobile or laptop or connect an HDMI to your Smart TV.

Your access to CMGO is already enabled via 2 access codes. You will have to wait until the first access code expires.

All CMGO content is given a rating determined by CMGO or as per the local laws. Please refer to the below for more content ratings: U – Suitable for viewers of all ages P12 – Suitable for viewers of all ages and parental guidance is required for viewers under the age of 12 13 – Suitable for viewers aged 13 years or above 16 – Suitable for viewers aged 16 years or above 18 – Suitable for viewers aged 18 years or above

CMGO titles are available in HD – check the details page of a title to see the video and audio quality as it will play on your device. 4K titles may be added to our list of movies shortly – stay tuned PG13 – Parental Guidance for Children below 13 Suitable for viewers aged 13 years or above and parental guidance is required for viewers under the age of 13 NC16 – No Children below 16 years of age Suitable for viewers aged 16 years or above M18 – Mature 18 Suitable for viewers aged 18 years or above R21 – Restricted 21 Restricted to viewers aged 21 or above

Movies on CMGO are available in their Original sound track and/or in Mandarin, and other languages/dubs where applicable. Subtitles are available in various languages, which can vary by country/region and title. PG13 – Parental Guidance for Children below 13 Suitable for viewers aged 13 years or above and parental guidance is required for viewers under the age of 13 NC16 – No Children below 16 years of age Suitable for viewers aged 16 years or above M18 – Mature 18 Suitable for viewers aged 18 years or above R21 – Restricted 21 Restricted to viewers aged 21 or above

We try to make as many movies available for download as possible. When a title is not available to download, it can be for a few reasons including: The content rights are currently not available to purchase from the content provider; the content rights are currently exclusive to another company. PG13 – Parental Guidance for Children below 13 Suitable for viewers aged 13 years or above and parental guidance is required for viewers under the age of 13 NC16 – No Children below 16 years of age Suitable for viewers aged 16 years or above M18 – Mature 18 Suitable for viewers aged 18 years or above R21 – Restricted 21 Restricted to viewers aged 21 or above

My List works like a bookmark, where you can save movies that you would like to watch at a later time. To save a movie to My List, look for the + symbol found in the details page or on the previews of a movie title.

If you have added a movie to ‘My List’ that is no longer available on CMGO, it may no longer be visible in ‘My List’

The Download feature gives you the ability to watch the downloaded movie without being connected to the internet. To download a movie, simply click the [Down Arrow which is the download ICON ] to begin the download on your device. We recommend being connected to Wi-Fi while downloading to save on mobile data usage.

Movies that have been downloaded for offline viewing can only be viewed on the device you have downloaded it to. The movie cannot be saved or transferred to another device. The downloaded movie will be available on your device for 7 days after the initial download and will expire after 7 days. If a movie has expired, you will have to download that title again.

Yes, so long as you view it within the allotted time (7 days after you have downloaded the movie). If a movie has expired, you may have to download the title again

If you are unable to view your downloaded content, it may be caused by one of the following: i. Content has since expired, try downloading the movie title again. ii. A movie title is no longer available on CMGO. iii. Your subscription has since lapsed from the time you had downloaded till the time you try to view the content. Please check your subscription details. iv. Your device has run out of storage or has implemented a ‘clean-up’ of data to free up storage. If your device has accidentally affected CMGO app data, your download may also be affected. Please check your device storage and/or download the movie title again.

No, the downloaded content is restricted to viewing from the same account that was used to download with, and only on that specific device.

No, the downloaded content is downloaded to a specific device and stored locally. If you change devices, even using the same account, the new device will not have a copy of the downloaded content.

Downloaded content can be found in the Downloads page. Click/Tap on the menu icon and look for ‘Downloads’, select this to take you to your current downloads.

To delete your downloaded content, navigate to the Downloads page by clicking/tapping on the menu icon. Once in the Downloads page, select the title you wish to delete and click/tap the delete icon.

If your downloaded content has expired, you will see an ‘unavailable’ icon highlighted next to the expired movie title.

Downloaded titles are available for viewing for up to 7 days from the time of download. If your title expires, you will have to download the title again.

Yes, so long as you are ‘CASTING’ to a supported device using Android’s Chromecast. You can also cast using Apple’s Airplay from an iOS device you have downloaded the content to - however some features may not be available.

To watch movies on CMGO, we recommend having a stable internet connection with a download speed of 5Mbps (megabits per second) or higher to ensure the best possible viewing experience

Data consumption is based the video quality that is being delivered which is automatically adjusted to give CMGO users the best experience. However as a general guide, a 1-hour movie can consume approximately 1GB – 3GB of network data.

You can restrict the CMGO app from viewing or downloading movies on mobile data within the CMGO app settings. Within the CMGO app, select Settings and you will find the switch for ‘Stream on Mobile Data’. Switching this ‘ON’ will allow streaming on your mobile network, switching this off will restrict your streaming to wi-fi only. This restriction is not available if you are using the website version of CMGO.

Under the Settings menu on the CMGO app, there are 3 options to help you manage your data usage. 1) Stream on Mobile Data; Switching this option ‘off’ will restrict streaming to wi-fi networks only. 2) Download on Mobile Data; switching this option off will prevent any movies you are downloading from downloading while on a mobile Network. 3) Download quality; this option limits the quality (and thus the size) of the movie you have selected to download.

The video playback quality is automatically adjusted to give the user the best video quality. If your Wi-Fi connection is poor, this may affect the quality of the playback. Additionally, if you are streaming on a mobile network, an unstable connection may also be the cause of poor quality playback.

If you are encountering any difficulties using CMGO, we have provided a Contact Us link that can be found either on the footer of CMGO.com or under the Account menu in the CMGO app. You will be presented with a form to fill out more details and our representative will respond accordingly. You may also email us at enquiry@cmgo.com.

CMGO only uses an anonymised token to confirm your entitlement validity with your service provider. No other account or personal information is used or shared unless you have chosen to ‘Opt-In’ to receiving marketing emails from CMGO.

There may be some platform or UI/UX differences found between the CMGO website and the CMGO app, however all the same great content and features are available on both.

When you sign up for CMGO, you will be asked to and must pro-actively Opt-in to receive marketing emails. If you choose not to, you will not receive any. Should you choose to receive emails and wish to unsubscribe, you will be given the option to ‘unsubscribe’ (opt-out) on each marketing communication.